Shipping Policy
Store pickup
You can save on shipping by choosing store pickup. We will notify you when the order is ready for pickup.
Domestic shipping (lower 48)
All orders are processed within 2–3 business days. Orders are not shipped on weekends and bank holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping charges are calculated for your order. If you choose to have books shipped as they become available, the total shipping charge will likely be higher.
International shipping
We offer international shipping to a lot of countries! Your order may be subject to import duties and taxes (including VAT), which are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. Questions? Email orders@example.com with your name and order number.
Return Policy
Our return policy
We value you as a customer, and it is important to us that you are completely satisfied with each purchase. You can return any item by bringing it or shipping it to the store. Items must be:
- Returned within 60 days of purchase
- Accompanied by a receipt, packing list, or other proof of purchase
- In saleable condition
- Neither a used book nor a sale book (one with the sticker on the cover)
If you cannot come into the store
Email hello@example.com with the details of your return — what you are returning, when it was purchased, and how — and we will see what accommodations we can make.
Without a receipt
A return may be approved for store credit at the manager’s discretion, at the current value of the book.
Mail returns and damaged items
For all mail returns and exchanges, the customer is responsible for return shipping; we recommend an insured, traceable method. If your order arrives with an item missing, incorrect, or damaged, please contact the store within 7 days.
Privacy Policy
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form — such as your name, email address, mailing address, and phone number. You may visit our site anonymously.
What do we use your information for?
To process transactions — your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than to deliver what you requested. And to send periodic emails about your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information, and all sensitive information is transmitted via SSL. We do not store credit card numbers on our servers.
Do we use cookies?
Yes. Cookies are small files that let our site recognize your browser and remember certain information, such as the items in your cart.